@BlackH
Hello,
Come in this morning and still can't get my head around the reporting in TOW/Tills. I had an email from the manager to say the reports are still wrong even after Z'ing the tills from Friday and that they wouldn't be accepted from an audit?
Sorry - We are really struggling in regards to the understanding how to diagnose such a thing / report reading. The company still thinks that Gross/Net e.t.c are wrong somewhere.
If possible could someone analyse the information to try to help us find out where the problem is, if there is one?
I have emailed support@icrtouch.com with the download link for the journals.
I can provide remote access to the tills if needs to be but the version on the tills is version 12 of team viewer and I can't downgrade them remotely unfortunately.
Thanks