Ever wanted to record how many ID Checks/refusals you've had for a day of trade, but wanted it consolidated into one line of text?
Well now is the time!
This has been discussed previously in regards to recording the details of an ID check or a certain refusal. Some local licensing authorities may ask the manager of a licensed premises to see a refusals log. This can be in various mediums, some require CCTV of each refusal, others require a documented log of each time someone is ID’d or refused.
Firstly we need to enable to reason table to display when a PLU sold has the Customer Verification options enabled.
PGM3 – System Programming – System Flags – PLU Control – Reason Table on Customer Verify – Yes
![Reason Table 3.png]()
Using the reason table we set up our reasons like below:
![Reason Table 1.png]()
Then within each reason we set the verification type. The idea of this is that when a verification yes/no confirmation appears it records your response, and the selected reason in your end of day reporting (Fixed Totals initially, reporting on the reason table will give you a more detailed breakdown.
You define each reason under the following categories.
Customer Verification 1 (yes)
Customer Verification 1 (no)
Customer Verification 2 (yes)
Customer Verification 2 (no).
![Reason Table 2.png]()
For the purpose of demonstration I have assigned a few of my own.
Reasons 1 – 3 & 12 – 15 will display when Customer Verification 1 receives a yes response.
Reasons 4-6 & 11 will display when Customer Verification 1 receives a No response.
Reasons 7 – 10 will display when Customer verification 2 receives a Yes Option.
You can edit the text of the verification within Fixed Characters (PGM2):
![Reason Table 4.png]()
Also change how it appears on the report by changing the name of the Fixed Totalisor:
![Reason Table 11.png]()
Once assigned, click on the desired PLU and select the correct response & reason.
Below is examples of when yes or no is hit against a Customer verification 1 (accepted), and the same for Customer Verification 2 (Refusals). A bit image heavy but it gets the point across ![:)]()
Initial PLU Press
![Reason Table 5.png]()
With a yes or no answer respectively:
![Reason Table 6.png]()
![Reason Table 7.png]()
Then the same idea but with refusals:
![Reason Table 8.png]()
![Reason Table 9.png]()
This option feeds the clerk response (Yes/No) into the appropriate fixed totalisers, as shown below.
![Reason Table 10.png]()
I give this two thumbs up, and my own personal Hooray!
